Craftpur Return, Replacement & Refund Policy
At Craftpur, each product is handcrafted and quality-checked before dispatch. We are committed to delivering quality products and resolving genuine issues fairly and promptly.
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Eligibility for Return, Replacement or Refund
Returns, replacements, or refunds are accepted only if the product is received damaged in transit, materially different from the item ordered, or has a manufacturing defect affecting its intended use. All claims are subject to verification and approval by Craftpur.
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Reporting a Damaged or Defective Product
Customers must report any damage, defect, or incorrect item within 48 hours of delivery.
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Mandatory Proof for Verification
Customers must provide clear photographs of the product, packaging, shipping label, order number, and any additional evidence requested by Craftpur. Failure to provide sufficient evidence may result in rejection of the claim.
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Verification Process
All requests undergo verification. Craftpur may request additional photos/videos and reserves the right to reject claims that cannot be verified.
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Conditions for Return Approval
Products must be returned in original condition with all accessories and packaging. Returns may be rejected if products show signs of misuse, alteration, or intentional damage.
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Non-Returnable and Non-Refundable Cases
Change of mind, dislike of design/color/size, natural wood variations, cancellations after dispatch, incorrect addresses, refusal of delivery, damage after delivery, and unsupported claims are not eligible for return or refund.
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Handcrafted Product Disclaimer
Natural variations in wood grain, color, texture, carving, polish, and finish are characteristics of handcrafted wooden products and are not considered defects.
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Replacement or Refund Decision
After verification, Craftpur may offer a replacement, partial refund, full refund, or reject the claim if policy requirements are not met.
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Return Pickup
Return pickups are arranged only after claim approval.
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Refund Processing
Approved refunds are processed within 5–7 business days after verification and receipt of returned goods where applicable.
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Final Authority
Craftpur reserves the right to make the final determination regarding any return, replacement, or refund request.
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Governing Law and Jurisdiction
These terms shall be governed by the laws of India. Any dispute, claim, or legal proceeding arising out of transactions with Craftpur shall be subject to the exclusive jurisdiction of the competent courts located in Jaipur, Rajasthan, India.
